Terms and Conditions

The company to which the corresponding terms adhere corresponds to GLOSS CRYSTAL SPA Rut 76.114.746-3 represented by Catherina Montes Escobar 15.830.165-2 You can see the Terms and Conditions here.


This document regulates the terms and conditions under which you have the right to access and use the services of the website www.gloss.cl and any information, text, video or other material communicated on the website. On this website you can use, free of charge, the software and applications for mobile devices that allow you to browse, visit, compare and if you wish, purchase the goods or services displayed here. We recommend that you read these Terms carefully and print or save a copy of them on your local drive for your information. These Terms and Conditions will be applied and will be understood as incorporated in each of the contracts that you enter into with Gloss Crystal through this website. The use of this website, the application of these Terms and Conditions, the acts that it executes and the contracts that it celebrates through this website, are subject and subject to the laws of the Republic of Chile and especially to the law 19,496 for the protection of consumer rights. Therefore, Gloss Crystal will strictly apply all the benefits, guarantees and rights recognized in favor of consumers in Law 19,496. In addition, GLOSS CRYSTAL adheres in all its parts to the Code of Good Practices for Electronic Commerce of the Santiago Chamber of Commerce, which is available at the following link 


For the communication of any presentation, query or claim regarding the use of this site, or the contracts carried out therein,  Gloss Crystal appoints Mr./Mrs. Catherina Montes Escobar as special representative, available at contact@gloss .cl and on the Customer Service telephone number 932659425 domiciled for these purposes at Calle Chamisero 16663, Colina district, city of Santiago. His legal capacity to act for Gloss Crystal coast in public deed dated September 6, 2010 granted at the Notary Camilo Valenzuela Riveros. Gloss Crystal undertakes that if it sends you advertising or promotional information by email, it will contain at least the following information:

a) Identification of the message, which makes it recognizable as advertising or promotional communication, in the subject field of the message.
b) Existence of the right of the consumer or user to request the cessation of such advertising shipments by Gloss Crystal and the obligation of Gloss Crystal to suspend such shipments.
c) A simple and effective procedure so that the consumer can make that request, indicating an electronic address for these purposes.
d) The identification of the advertiser with its trade name. In the case of teaser advertising, the obligations indicated above will be fulfilled to the extent that the agency that performs it is identified. Gloss Crystal will stop sending advertising or promotional messages by email or other equivalent means of individual communication, to any person who has expressly requested the suspension of those shipments.


The mere visit of this site does not impose any kind of obligation on the user, unless the user unequivocally expresses, through positive acts, their willingness to contract with the company to acquire goods or services, in the manner indicated in these terms and Conditions. To accept these Terms and Conditions, the user must click where the Gloss Crystal website offers this option in the user interface with the phrase "I have read and accepted" or another equivalent that allows unequivocal consent regarding acceptance.


Registration on the site and the use of a password is not a mandatory requirement to contract, however it facilitates personalized, confidential and secure access to the site. In the event of registering on the site, the user will have a secret password which they may have and even modify if the user so requires. To activate the password you must complete the registration form available on the site and send it to Gloss Crystal by clicking on the respective field. Regarding the confidentiality of the password, the user and the administrator will be responsible within the scope that corresponds to each one.


To make purchases or contract services on this site, you must follow the following steps by clicking on the corresponding field:

1.- To start the contracting process, you must confirm that you have read and accepted these Terms and Conditions.
2.- Select the product or service you are interested in and add it to your “shopping cart”.
3.- Log in to the site or Enter your email and password. And, in case you are not registered and want to do so, use the “register your password” icon.
4.- Select the type of dispatch and delivery among the alternatives available on the site. If there are no alternatives available, follow the instructions for delivery according to what is indicated on the site.
5.- Select the payment method.
6.- Once the order is made, it will be displayed on the screen: This information must appear before the payment method is selected and this is how it works on most sites. to. a description of the contracted product or service. b. Price. c. indication of shipping cost if applicable. d. delivery date according to the type of dispatch chosen. and. payment method. F. Total value of the transaction. g. other conditions of the order. h. Possibility to print and store the order. i. also a unique number of the order, with which you can track it online.
7.- Sending the information to the registered email.
8.- The order will then automatically go through an identity confirmation process, always safeguarding the security and privacy of the user and the contracting process, availability, validity and quota of the selected means of payment.
9.- Once the above is fulfilled, the contract is perfected, making the charge in the selected means of payment, the proof of purchase will be sent with the corresponding ticket or invoice in electronic format and the product will be dispatched, according to the delivery method that would have been selected.
10.- The buyer will not be affected in his rights nor will he be charged, without his identity being confirmed.


Unless a different means is indicated for specific cases or offers, the products and services reported on this site can only be paid through:

1.- Visa, Mastercard, Dinners Club International or American Express bank credit card, issued in Chile or abroad, provided that they maintain a current contact for this purpose with Gloss Crystal.
2.- Bank debit cards included in the Redcompra system, issued in Chile by national banks, which maintain a current contract for such purposes with Gloss Crystal.
3.- Electronic Transfer, where the value of the order can be transferred to the following account: Banco Santander Current Account, Number 6687525-3 in the name of Gloss Crystal SPA Rut: 76.114.746-3 email: pago@gloss.cl Payment With debit cards, it will be done through WebPay, which is an electronic payment system that is responsible for making the automatic charge to the user's bank account. Users declare that they understand that these means of payment or payment portals belong to third-party providers of these services, independent and not linked to Gloss Crystal, so that the continuity of their provision of services over time, as well as the correct functioning of its online payment tools and buttons, will be the sole responsibility of the companies providing these services and in no case of Gloss Crystal.


Changes and returns If the purchased product does not satisfy you, it can be exchanged or returned without problems up to 10 days after the date on which it was received, at any branch of the company, or if it was dispatched, it must be returned to the same place of office, that is, the company's warehouse, paying only the value of the transport, which will be the same value as the office. In order to make a change or return, it is necessary that the product is unused, with all its accessories, original packaging. In addition, given the nature of the products, the jewelry must not have been used. For exchange or return, the ticket, dispatch guide, exchange ticket, or other proof of purchase must be presented.

This guarantee does not apply to products made to order or made to measure. In the case of products that are reported as used, open, second choice or with some deficiency, which are purchased having reported this situation on the site and having a reduced price, the exchange or return will not be applicable.

The original crystal manufacturing processes together with the highest quality raw materials guarantee the highest degree of quality of our jewels always with unmatched brilliance. Each product is handmade, with its own design, so there may be small changes in some product. Gloss Crystal is a Chilean company with a direct contract with the Swarovski Austria Company, the genuine crystals are authentic to this brand.

In the event of a refund, the company will make a payment in the means of payment that has been used in a period not exceeding 72 hours after the refund has been accepted, an issue that will be informed through the email that has been registered.

Right of Withdrawal The user will have a period of 10 days to terminate the contract entered into by electronic means from the time he receives the product or from the time he contracts the service, before it is provided. To exercise this right, you must use the same means that you used to conclude the contract and provided that Gloss Crystal has sent you a communication that the contract has been perfected, a full copy, clear, understandable and unequivocal access to its general conditions and the possibility of storing them. or print them. If Gloss Crystal has not complied with the sending of the aforementioned written communication, the term will be extended to 90 days. This right may not be exercised when the good, the subject of the contract, has deteriorated due to an act attributable to the consumer.

If the good or service was obtained through a credit, it is without effect but the interests are charged to the consumer when it has been granted by a third party. Gloss Crystal will have the obligation to return the sums paid, without withholding expenses, and as soon as possible and, in any case, within 45 days of the communication of the retraction. In the case of services, the refund will only include those sums paid that do not correspond to services already provided on the date of withdrawal. You must return in good condition the packaging elements, the user manuals, the boxes, protection elements and any other element that came with the good. Legal Guarantees In the event that the product does not have the reported technical characteristics, if it is damaged or incomplete, it may be changed immediately.

If it presents faults or defects within the 3 months following the date on which it was received, you can choose between its free repair, or prior replacement, its exchange or the return of the amount paid, provided that the product had not been damaged by a fact attributable to the consumer. It can be delivered directly to a technical service authorized by the manufacturer or to any Gloss Crystal branch.


If the product has a manufacturer's warranty, the term of this warranty will apply, if this term is longer. However, if the product is perishable or is naturally intended to be used or consumed in a short period, the return period will be that printed on the product or on its packaging or, failing that, it will be 7 days.

All these terms will be suspended for the time that the good is being repaired in exercise of the guarantee, and until the repair is completed. It will be considered as failure or defect:

1.- Products subject to mandatory safety or quality standards that do not meet the specifications
2.- If the materials, parts, pieces, elements, substances or ingredients that constitute or integrate the products do not correspond to the specifications that they hold or to the mentions of the labeling.
3.- Products that, due to deficiencies in manufacturing, processing, materials, parts, pieces, elements, substances, ingredients, structure, quality or sanitary conditions, as the case may be, are not entirely suitable for the use or consumption for which they are intended or for which that the supplier had indicated in its advertising.
4.- If the supplier and consumer have agreed that the products covered by the contract must meet certain specifications and this does not occur.
5.- If after the first time the guarantee has been made effective and the corresponding technical service has been provided, the deficiencies remain that make the good unfit for the use or consumption referred to in numeral 3. This right will subsist in the event of present a deficiency to the one that was the subject of the technical service, or the same occurs again.
6.- If the object of the contract has hidden effects or vices that make it impossible to use it normally.
7.- The details of the shipping, guarantee and post-sale policies are published in the following link: https://gloss.cl/pages/garantia-postventa



Dispatch of Products The conditions of dispatch and delivery of the purchased products may be chosen from among the options offered on the site, which in this case is dispatch to the customer's address. For returns due to changes, guarantees or requests, the product must be sent to our warehouse.


In no case will Gloss Crystal be liable for:

1.- The improper use that Users or visitors of The Site may make of the displayed materials, of the industrial property rights and of the intellectual property rights.
2.- Damages or eventual damages that may be caused to the Buyers and/or Users due to the operation of the search tools and errors generated by the technical elements of the Site or search engine.
3.- Contents of the pages that Buyers or Users can access with or without authorization from Gloss Crystal.
4.- The access of minors or people without capacity, under the terms of the corresponding legislation, to the contents adherent to the contractual relationship that arises from The Site.
5.- Loss, misuse or unauthorized use of your validation code, either by the User and/or Buyer Buyers, or by third parties, after making the purchase in the manner expressed in the Terms and Conditions. Likewise, the parties acknowledge and record that the computing platform provided by Gloss Crystal is not infallible, and therefore, during the term of this Agreement, circumstances beyond the control of Gloss Crystal may occur, which imply that the Site or the computing platform are not operational for a certain period of time.

 6.- Information about Gloss Crystal or its services found on sites other than www.gloss.cl In such cases, Gloss Crystal will try to restore the Site and the computer system as quickly as possible, without being imputed to it in any way. of responsibility. Gloss Crystal does not guarantee the availability and continuity of the operation of The Site nor that at any time and time, Users can access the promotions and Offers of The Site. Gloss Crystal is not responsible for viruses or other elements in electronic documents stored on Users' computer systems. Gloss Crystal will not be liable for damages caused to the Client, arising from the inappropriate use of the technologies made available to him, regardless of the way in which these technologies are used inappropriately. Gloss Crystal will not be liable for damages caused to the Site due to improper use and bad faith by Users and/or Buyers. However, in the event of a double payment being made by a User or Buyer on The Site, Gloss Crystal will return the amount of the overpayment, within 3 days following receipt of the respective written claim from the User or Buyer, in which Attach the originals of the receipts of the additional payment to what was acquired. In Login, registration and communication with payment method companies, Gloss Crystal uses digital security certificates (SSL), in order to encrypt communication. Gloss Crystal does not manipulate or store financial data of its clients. In any case, the responsibility of Gloss Crystal, contractual, non-contractual or legal, with the Users, Buyers or visitors of The Site will not exceed the price actually paid by the Buyer in consideration for the product or service, without prejudice to what is determined by the Courts of Justice.


Responsibility of the Users with respect to the information registered on the site Gloss Crystal will adopt the necessary and prudent measures to protect the security of the data and secret code, such as information encryption systems, security certificates or others that the company deems pertinent.

In the event of changes being detected in the information you have registered on the site, or in the event of any irregularity in the transactions related to your identification or that of the means of payment, or simply as a measure to protect your identity, our executives may contact you by via telephone or email, in order to corroborate your data and try to avoid possible fraud.

If you cannot establish contact within 72 hours, for your own safety, your purchase order made on our site cannot be confirmed. We will inform you by phone or email that your order has been rendered ineffective because we cannot confirm your identity or the payment method offered. In addition, the receipts of the steps taken to contact you and be able to confirm the operation, will be available in our offices for 30 days, so that you can confirm the purchase order.

Any query can be made to contacto@gloss.cl However, Users and/or Buyers are exclusively responsible for the loss, misuse or unauthorized use of the validation code, either by them or by third parties, after made the purchase in the manner expressed in the Terms and Conditions.

Personal data: Users and/or Buyers guarantee that the information they provide for the conclusion of the contract is true, complete, accurate and up-to-date. In accordance with Law 19,628, the personal data that you provide on the Website will become part of a Gloss Crystal database and will be used solely and exclusively to be used for the purposes that motivated its delivery and especially for communication in general. between the company and its customers, validate the purchase data, finalize the dispatch and answer their queries.

The data will not be communicated to other companies without the express authorization of its owner, nor will it be transferred internationally. Gloss Crystal never requests personal or financial data via email. Gloss Crystal presumes that the data has been incorporated by its owner or by a person authorized by him, as well as that they are correct and exact.

The Users and/or Buyers with the acceptance of these Terms and Conditions state that the personal data that they provide through the online forms on the Gloss Crystal website may be used for later Offers and different from those offered in The Site.

Notwithstanding the foregoing, Gloss Crystal guarantees users the free exercise of their rights to information, modification, cancellation and blocking of their personal data established in Law 19,628. Therefore, buyers may make requests related to said rights, and within a maximum period of two calendar days, Gloss Crystal must respond and effectively implement this request.

Electronic Documents: The user in his capacity as manual receiver of electronic documents, in accordance with Exempt Resolution No. 11 of February 14, 2003 of the Internal Revenue Service (which established the procedure so that taxpayers authorized to issue electronic documents may also send them by these means to manual receivers), declares and accepts the following: By approving these terms and conditions, the user authorizes the company Gloss Crystal Y RUT 76.114.746-3, so that the corresponding tax document of this transaction, be delivered electronically or manually. Likewise, you authorize the notice of publication of the tax document to be sent to me by email. In accordance with the indicated regulations, and in the event that the user requires it to support the accounting information, he assumes in relation to said tax documents, the following obligations:

1.- Print the documents received electronically, for each tax period, immediately upon receipt from the issuer;
2.- Print the document in the size and shape that was generated;
3.- Use original type white paper with a minimum size of 21.5 cm x 14 cm (1/2 letter) and a maximum size of 21.5 x 33 cm (legal);
4.- Print in a quality that ensures the permanence of the legibility of the document for a minimum period of six years, as established by current legislation on the matter. This printing will be done using laser or inkjet printing, unless a different authorization or regulation is established in this regard.


Gloss Crystal will not modify the conditions under which it has contracted with consumers on this site. While they appear on this site, the reported prices will be available to the user, even if they are not the same as those offered in other Gloss Crystal sales channels, such as physical stores, catalogs, television, radio, or others. However, the prices are applicable for the city of delivery or dispatch.

If once a product is entered into the shopping cart, the delivery or dispatch address is changed to a different city, the total price of the product will change according to the shipping costs to the new registered city. Any change in the information published on this site, including those referring to merchandise, services, prices, stocks and conditions, promotions and offers, will take place before receiving a purchase order and will only refer to future operations, without affecting, in case some rights acquired by consumers.

The promotions offered on the site will not necessarily be the same as those offered by Gloss Crystal through other sales channels such as Distributors. In promotions that consist of the free or reduced delivery of a product for the purchase of another, the dispatch of the good that is delivered free of charge or at a reduced price will be made in the same place to which the purchased product is dispatched, unless the purchaser requests , when accepting the offer, that the products be sent to different addresses, in which case you must pay the value of the dispatch of both products.

It will not be possible to participate in these promotions without jointly acquiring all the products included in them.


All content included on this site, such as text, artwork, logos, button icons, source code, images, audio clips, digital downloads, and data compilations, are the property of Gloss Crystal or its content providers and are copyrighted. by Chilean and international laws on intellectual property. The graphic materials, logos, page headers, advertising phrases, button icons, written text and service names included in this site are trademarks, creations or commercial images owned by Gloss Crystal in Chile and in other countries. Such trademarks, creations and trade dress may not be used in connection with any product or service that is likely to cause confusion among customers and in any manner that disparages or discredits Gloss Crystal.

All other trademarks not owned by Gloss Crystal that appear on this site are the property of their respective owners. All rights not expressly granted in these Terms and Conditions are reserved by Gloss Crystal or its assigns, suppliers, publishers, rights holders or other content providers.

No product, image or sound may be reproduced, duplicated, copied, sold, resold, visited or exploited for any purpose, in whole or in part, without the prior written consent of Gloss Crystal You may not frame or use framing techniques to enclose any trademark, logo or other registered or proprietary information (including images, text, page layout, or form) of Gloss Crystal without our prior written consent.

Also, you may not use meta tags or any other “hidden text” using Gloss Crystal's name or trademarks without the prior written permission of Gloss Crystal. Misuse of this site or these trademarks, licenses or patents is prohibited.

The foregoing, without prejudice to the exceptions expressly indicated in the law. Gloss Crystal respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes an infringement of intellectual property rights, please contact us at contacto@gloss.cl


These terms and conditions are governed by the laws of the Republic of Chile. Any dispute or conflict arising from the use of the Gloss Crystal website, its Terms and Conditions and Privacy Policies, their validity, interpretation, scope or compliance, will be subject to the applicable laws of the Republic of Chile.


These Terms and Conditions have been reduced to public deed, as expressed here, in the Notary Camilo Valenzuela Riveros located at Av. Providencia 1777 Santiago, under Repertory No. 3101/2010, dated September 6, 2010 granted, govern from that date. They may only vary by virtue of another reduction to a public deed of terms and conditions, and from the date thereof.



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